Chapter 12: Managing Conflict, Stress, and Time THE MISSED PROMOTION:SusaLn Wiuiamson was worried. F

Chapter 12: Managing Conflict, Stress, and Time THE MISSED PROMOTION:SusaLn Wiuiamson was worried. For the past six months, her husband, Paul, was a different personfrom the man she married. Un[fl that time, Paul hadbeen a cheerful and caring husband and father. Hetook an interest in their children, was active in church,and had a zest for day-to-day living. In recent months,he turned moody, abrupt, and withdrawn. He spent histime at home watching television and drinking beer.He never talked about his job as maintenance supervisor at the ABC Company as he once had. RecentlySusan asked if something at work was bothering himand, if so, whether he would discuss it with her. Hisreply was “No, there’s nothing bothering me! You takecare of the house and the children, and 1’1] take care ofthe job and making a living!”Actually, the job had been bothering Paul for abouta year. Before that, he was considered one of the outstanding maintenance supervisors. In those days, histwo immediate supervisors, the maintenance superintendent and the maintenance manager, called on himfrequently for advice and used him as a troubleshooterwithin the plant. Although Paul did not have a collegedegree in engiveering, the maintenance managerstrongly hinted when the maintenance superintendentretired, Paul would be promoted to his position. Themaintenance manager told Paul that, despite havingthree engineering graduates in the supervision group,he considered Paul the best in the department.A year ago, the maintenance manager was transferred to another plant. A new maintenance managercame aboard and from the start, favored couege graduates. Graduany Paul was used less and less for troubleshooting assignments, and his advice was rarelysought. Then, six months ago, the maintenance superintendent retired and a young engineering graduatenamed Bobbi, whom Paul trained, was promoted tothe superintendent’s job. That was when Paul’s personality changed. He began sleeping longer each night,often faning asleep in front of the television set. He 405 also developed a tightness in his stomach that createda burning sensation.Bobbi, the engineer promoted to maintenancesuperintendent, was worried. For several months, shehad concerns about the performance and health of oneof her maintenance supervisors, Paul Winiamson. Paulhad been Bobbi’s boss at one time and she alwaysadmired his ability as a supervisor and his knowledgeof the maintenance area.Recently, while attending a regivnal meeting ofmaintenance managers from different plants of the ABC Company, Bobbi ran into the fomer maintenance manager at her plant who was now at anotherplant. He asked how Paul was doing. Bobbi, glad toshare her concern with someone, said she was worriedabout him. “His performance has slipped, for onething. Also, he used to have perfect attendance, butlately he’s been calling in sick a lot.” The maintenance manager replied, “I wonder if disappointment over not being promoted to maintenancesuperintendent has affected his performance. Noreflection on you. of course, but before I left, the plant manager and I agreed Paul would be promotedto maintenance superintendent. Then the home officechanged its corporate policy so only college graduatescould be promoted to superintendent. This made Paulineligible, and you got the job instead.”Bobbi didn’t know Paul had been the first choice forthe position she now held. Upon reflection, she decidedto have a coaching and counseling session with himwhen she returned to the plant, because she certainlydidn’t want to lose him. CASE QUESTIONSI. How should Bobbi approach Paul about the situation?2. What do you think Paul’s reaction(s) will be? 3. Do you agree with the company’s policy of promoting only college graduates to the maintenancesuperintendent position? Why or why not?


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