Goods and Services Provided by Companies
Many people take the way goods and services are provided to
them for granted They do not think about the nature of the operating system
that produces the goods and services they receive
1) Choose three companies and observe how employees do their
tasks These can be three different fast-food restaurants or three entirely
different types of companies, such as a fast-food restaurant, a department
store, or the emergency room of a hospital
2) Think about the differences in the operations involved in
the input, operations, and output stages of these companies Try to identify
the nature of their operating system Are employees organized in different
ways? If so, why?
3) What are the main kinds of Operations and Material
Management (OMM) costs companies have? How does this affect their OMM
4) How do companies design their operating systems to give
them a competitive advantage?