Toys-For-All is a toy manufacturing company. As the new production manager, Craig notices that the production unit has been underperforming. In an attempt to streamline the existing work flow, Craig brings in an HR specialist to help him conduct a work flow analysis. Craig describes to the specialist the quantity and quality of products to be produced. What will the HR specialist have Craig define next?
the raw materials required
the number of employees needed
the work processes used to generate the end product
an inventory of equipment, facilities, and systems
the data and information required by the production unit
According to the core values of total quality management,
the progress of employees should be measured through self-evaluation.
external customers should not be given any importance while developing any process.
only key personnel should receive training in quality.
errors in a product or service should be prevented before occurrence.
internal customers should be valued more than external customers.
Ralph works at Delta Corporation. He is responsible for identifying individuals with skills required for the various roles in the organization. Which human resource management practice is being performed by Ralph?